Who We Are
Our website address is: https://www.valuesuperstore.co.uk. Hello! We’re ‘Value Superstore’. We operate the website valuesuperstore.co.uk. By using our website you agree to our terms & conditions highlighted below, our terms & conditions list the rights you have when you place an order with us.
Our trading and warehouse address is Value Superstore – Block 15, Unit 1 Amber Business Centre, Riddings, Derbyshire, DE55 4BR.
Making A Contract With Us
Placing An Order
You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling our team. Carriage charges will be shown prior to you placing your order. You will be required to pay for the goods in full at the time of ordering. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal. Promotional prices only apply during the period stated. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Once your order has been confirmed, changes may not be possible or may incur additional charges or delays. Once your order is complete we will notify you of the dispatch date
Delivery and Carriage Charges
Goods will normally be dispatched from our warehouse within 2-5 working days and any estimated dispatch date is a an estimate, which can change without notice. We will normally deliver goods within 1-2 working days of dispatch from our warehouse. We will deliver the goods to the premises you specify on your order. You must be in to accept delivery of your order, which is normally between 9:00am and 6:00pm Monday-Friday. A signature is required for delivery. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. Some of our items are heavy and deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order. Anything other than this is at the discretion of our courier(s) and you may be required to assist. Disposal of packing materials is your responsibility. After two failed delivery attempts (or if you are not present for an agreed delivery) the goods may be returned to the warehouse and we reserve the right to charge you an additional re-delivery charge. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Please check the goods on delivery – any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within 24 hours. If the goods are lost or damaged in transit, please let us know promptly. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
Consumers Only – Returns & Cancellations
This section only applies if you are classed as a consumer under the< Consumer Contracts Regulations 2013. This section does not apply to business customers You can cancel your contract at any time up to 14 days from the day you receive the goods. To do this, please e-mail or write to us. We are unable to accept cancellations by phone. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. All goods must be returned – i.e you cannot purchase a case of 10 items and only return 8 of them. Any free products provided as part of your purchase must also be returned. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. The cost of return postage is to be covered by you and you will not be reimbursed. The exception to this is faulty or damaged goods. We will refund all monies paid to us by you including any original postage / carriage within 30 days, less any costs due under this contract. All food & beverage products are excluded from this policy.
Business customers, or customers exempt from the consumer contracts regulations may not cancel an order without our mutual agreement and are subject to separate terms & conditions. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
This section only applies if you are are a business customer. Orders may not be cancelled except with our mutual agreement and in writing from a director. We are unable to accept returns on any food or drink product. Any goods ordered as part of a special or large order are not cancellable. If you we agree to cancel the order, you must return the goods within 7 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage. All goods must be returned – i.e you cannot purchase a case of 10 items and only return 8 of them. Any free products provided as part of your purchase must also be returned. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. The cost of return postage is to be covered by you and you will not be reimbursed. The exception to this is faulty or damaged goods. We will refund all monies paid to us by you including any original postage / carriage within 30 days, less a 10% restocking fee. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed
Trademarks And Copyrights
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited without written permission of a director.
Faulty And Damaged Goods
If there is a problem with the goods, please notify us by email or in writing providing details of the problem. We may ask if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights. All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs. Within this time scale we will replace defective goods free of charge, at our discretion, providing that you have returned to us any faulty goods upon request. If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us
Discounts And Gift Codes
From time to time we may issue discount or gift codes. We reserve the rights with withdraw, limit, restrict or change such codes at any time. All offer codes are applied to the value of the order, excluding delivery costs and are subject to our general Terms and Conditions. The offer code must be entered in to the Voucher Code field on the cart page and applied for the discount to be deducted from the order. Discounts cannot be applied at a later date or telephone or emailed orders. We reserve the right to restrict which products a code can be used on. Unless stated discounts cannot be combined and only one offer can be applied per order. A minimum Purchase Price may be required to redeem the discount code (the “Purchase Price” is the price of the goods, excluding service charges and delivery fees). In the event a discount is granted as a fixed amount (as opposed to a percentage discount), and the purchase amount is less than the discount, the unused discount value will be forfeited. Discount codes have no cash alternative and they are not transferable or assignable. If you are eligible for a refund, neither the voucher nor its redeemable value will be refunded. You will receive the maximum amount you have actually paid as the purchase amount.
Liability And Use Of Website
The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the uk. We do not accept liability for any consequential loss of profit or indirect losses arising from any of our products. You should therefore not book installation of the goods until you have received them and inspected them. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent. Subject to the above no part of this Website may be reproduced without our prior written permission.
Law And Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales. If you have any questions you can contact us on 03333 448198. This policy was last amended 17/09/2020